Frequently Asked Questions

If you live in NSW and need support with settlement, family wellbeing, home care or community connection, we can help. Eligibility varies by program — contact us to check your pathway.

Call 1800 813 205 or visit our Contact page. We discuss your goals, agree a plan, and connect you to housing, work, language and community supports.

Yes. Ask for an interpreter in your language. In emergencies, call 000. For interpreters, call TIS National 131 450 or visit Emergency & Translation.

Housing and tenancy guidance, employment preparation and connections, government service navigation (Centrelink, Medicare, tax, licences), and community orientation including language programs.

CAFS family support helps with casework and parenting. PAW playgroups (0–6) offer community connection and cultural celebration. Many families use both at different times — we help you choose.

Settlement, family and community programs are free to access. Interpreters are provided at no cost. Home care supports are funded via My Aged Care pathways (SaH/CHSP) and may include client co‑payments based on government assessment. We help you understand any fees and support options.

Culturally responsive in‑home and community care across NSW: Support at Home and CHSP. We match workers to language/culture where possible, and organise nursing or allied health when needed.

Across NSW with hubs in Newcastle, Tamworth, Armidale and the Central Coast — plus outreach, home visits, and phone/video options where appropriate. See our Locations.

Use our online referral form or call 1800 813 205. Provide consent, language needs, and brief context. We acknowledge referrals promptly, contact the client promptly, and share progress updates with permission.

Yes. We welcome joint appointments and provide interpreter support. Our approach ensures smooth transitions and coordinated care that respects privacy and consent.

Donate online via our Donate page or partner on programs. Eligible donations may be tax‑deductible; receipts provided. Funds support practical services across NSW.

Funding supports settlement casework, family support, culturally appropriate home care and community engagement activities. We report impact transparently.

We measure service utilisation, casework outcomes and community impact, and report in line with NSW compliance, privacy and ethics. View Annual Reports and our Knowledge Base.

Mosaic Multicultural Connections is a community organisation supporting multicultural communities across NSW with settlement support, family services, culturally responsive home care and community engagement.

We have supported multicultural communities in NSW for over 40 years, partnering with communities to improve access, inclusion and wellbeing.

Visit Annual Reports and the Knowledge Base for organisational policies and governance resources.

We operate across NSW with hubs in Newcastle, Tamworth, Armidale and the Central Coast, with outreach, home visits and phone/video support where appropriate. See Locations.

Our multilingual team and professional interpreters support many languages. Ask for an interpreter in your language; in emergencies call 000 or TIS National 131 450.

Use our Feedback Form to share feedback. We follow transparent, respectful processes and respond promptly, consistent with our governance standards and duty of care.

Yes. Explore opportunities in the Get Involved section and our volunteer pages for Newcastle, Central Coast, Armidale and Tamworth.

We collaborate with schools, health services, community groups and government to deliver coordinated programs, cultural competency training and inclusive community initiatives.

Apply online via our Volunteer Application Form. Visit Get Involved or local volunteer pages (Newcastle, Central Coast, Armidale, Tamworth). We provide training and flexible scheduling.

Roles include ACVVS visitor (residential or home), homework and settlement tutoring, citizenship assistance and community events. Visit our Volunteer section for role descriptions and links to position documents.

Yes. We provide comprehensive onboarding, cultural competency training and support. Scheduling is flexible and we help match roles to your interests and availability.

Role descriptions are available on local volunteer pages. Some roles include downloadable position descriptions (PDs) with responsibilities and time commitments.

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM. Our service times may vary by location, please call 1800 813 205 before dropping in.

See the Contact page and Locations for addresses and directions. Call 1800 813 205 if you need assistance finding an office.